Support
Last updated 18 September 2026
A real person reads every message. We reply within two working days.
Please write from the email address on your account — it lets us find you without asking security questions.
For a billing question, tell us the date of the payment. For a technical problem, tell us the page you were on, what you expected, and what happened instead — a screenshot helps enormously. For a content correction, quote the passage; we take accuracy seriously and will fix genuine errors quickly.
You do not need to email us to cancel. Open your account page, go to the billing portal and cancel there. See refunds and cancellation for what happens next.
Vitalcare Ltd
Whinney Heys Road, Blackpool
United Kingdom
Email is much faster, but this address is here because consumer law requires a trader to publish one.
For access to your data, deletion, or any other privacy request, email the same address and say what you would like. Our privacy policy sets out your rights and our response times.
We cannot give clinical advice, and we cannot advise on your individual application, eligibility or visa position. For those, speak to your educational supervisor, your training programme director, or the recruitment office running your round.